Datenschutzerklärung

Privacy Policy

This Privacy Policy explains how fitgtx.shop collects, uses, stores, shares, and otherwise processes personal information when you visit our website, communicate with us, create or use customer features, place an order, or otherwise interact with our online store.

For purposes of customer communications relating to this Privacy Policy, the online store is identified as:

fitgtx.shop
Email: info@fitgtx.shop

Shopify provides tools that can assist merchants with GDPR compliance, but Shopify expressly states that merchants remain responsible for understanding and satisfying their own GDPR obligations.

1. Information We Collect

Depending on how you interact with our store, we may process information including:

• Name;
• Billing information;
• Shipping information;
• Email address;
• Telephone number where provided;
• Order details;
• Products purchased or viewed;
• Payment transaction information;
• Customer service communications;
• Returns and refund information;
• Device and browser information;
• IP address;
• Website activity;
• Cookie and similar technology information;
• Fraud prevention and security information;
• Marketing preferences;
• Consent records.

Payment card information may be processed directly by payment service providers and may not be fully accessible to fitgtx.shop.

2. How We Collect Personal Information

We may collect information:

• Directly from you;
• Automatically through your use of our website;
• Through cookies and similar technologies;
• From Shopify and service providers supporting our store;
• From payment providers;
• From delivery and logistics providers;
• From fraud prevention providers;
• From advertising or analytics providers where permitted;
• Where legally permitted, from other legitimate sources.

3. Purposes of Processing

We may process personal information to:

• Provide and operate our online store;
• Process customer orders;
• Process payments;
• Confirm purchases;
• Arrange delivery;
• Provide tracking information;
• Handle returns and refunds;
• Respond to customer inquiries;
• Provide customer support;
• Detect fraudulent or suspicious activity;
• Secure our systems and website;
• Maintain business and tax records;
• Comply with legal obligations;
• Establish, exercise, or defend legal claims;
• Improve our website and services;
• Measure store performance;
• Send marketing communications where permitted;
• Personalise content where appropriate and lawful.

4. Legal Bases Under GDPR

Where the General Data Protection Regulation applies, personal information may be processed on one or more legal bases.

These may include:

Performance of a contract: Processing necessary to process an order, receive payment, deliver products, manage returns, or provide requested services.

Legal obligation: Processing required for tax, accounting, consumer protection, fraud prevention, regulatory, or other legal obligations.

Legitimate interests: Processing necessary for legitimate business purposes such as securing our website, preventing fraud, improving services, handling customer inquiries, and protecting legal rights, provided those interests are not overridden by your rights.

Consent: Where required, we may rely on your consent, including for certain cookies or marketing activities. Where processing is based on consent, you may withdraw consent subject to applicable law.

5. Shopify

Our online store is operated using Shopify technology.

Shopify and related service providers may process certain personal information to provide ecommerce infrastructure, hosting, checkout functionality, security, fraud prevention, and related services.

The operation of our Shopify store may therefore involve transmission of information to service providers used to operate the website and fulfil customer transactions.

6. Payments

When you make a purchase, payment information is processed through the payment methods available at checkout.

Payment providers may process information in accordance with their own privacy and security obligations.

We process or receive transaction-related information necessary to confirm payment, prevent fraud, maintain records, issue refunds, and provide customer service.

7. Shipping and Fulfilment

To deliver your order, relevant information may be shared with shipping, logistics, fulfilment, warehousing, and delivery providers.

This information may include your name, delivery address, telephone number where necessary, email address, order information, and tracking details.

We limit such sharing to information reasonably necessary for the relevant service.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used for:

• Essential website operation;
• Shopping cart functionality;
• Checkout;
• Security;
• Customer authentication;
• Preference storage;
• Analytics;
• Performance measurement;
• Advertising, where legally permitted and appropriate consent has been obtained.

Where applicable law requires consent before non-essential cookies are used, such technologies should be activated in accordance with the customer's consent choices.

9. Marketing Communications

Where legally permitted, we may send marketing communications to customers or subscribers.

Where consent is required, marketing communications will be sent on the basis of valid consent.

You may unsubscribe from promotional emails through the unsubscribe mechanism included in marketing communications or by contacting:

info@fitgtx.shop

Transactional communications concerning orders, refunds, security, or customer service may still be sent where necessary.

10. Sharing Personal Information

We may share personal information with service providers where necessary for legitimate business operations, including:

• Shopify;
• Payment processors;
• Hosting and technology providers;
• Shipping and fulfilment providers;
• Customer support tools;
• Fraud prevention services;
• Analytics providers;
• Professional advisers;
• Government or regulatory authorities where legally required.

We do not authorise service providers to use information for unrelated purposes where they process data solely on our behalf.

11. International Data Transfers

Some service providers may process information outside Germany or outside the European Economic Area.

Where GDPR transfer requirements apply, appropriate safeguards should be used as required by law, which may include adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable legal, accounting, tax, fraud prevention, contractual, or dispute-resolution requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

13. Your Data Protection Rights

Subject to applicable law and relevant conditions, individuals may have rights including:

• The right to obtain information about processing;
• The right of access;
• The right to correction;
• The right to erasure;
• The right to restriction of processing;
• The right to data portability;
• The right to object to certain processing;
• The right to withdraw consent;
• Rights relating to certain automated decision-making;
• The right to lodge a complaint with a competent data protection supervisory authority.

GDPR Article 13 requires information concerning the controller and the processing of personal data to be provided to data subjects.

To submit a privacy request, contact:

info@fitgtx.shop

We may need to verify your identity before processing certain requests.

14. Security

We use reasonable administrative, organisational, and technical measures intended to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect account credentials and devices.

15. Children's Privacy

Our services are not intended to knowingly collect personal information from children where parental or guardian consent is required under applicable law.

If you believe a child has provided personal information improperly, contact us at info@fitgtx.shop.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, technological, regulatory, or legal developments.

The latest version will be published on fitgtx.shop with an updated revision date.

17. Contact

For questions or requests concerning privacy:

fitgtx.shop
Email: info@fitgtx.shop