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Shipping Policy

This Shipping Policy explains the shipping and delivery practices applicable to orders placed through fitgtx.shop.

1. Free Standard Shipping

fitgtx.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum purchase amount required to receive our standard free shipping option unless a different condition is clearly displayed before purchase.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 days

The delivery estimate applies from order confirmation unless a different delivery estimate is clearly displayed for a particular product or order before purchase.

We aim to provide transparent delivery expectations, and Shopify's Germany guidance recommends making delivery estimates visible to customers.

3. Order Confirmation

After an order is successfully placed, customers normally receive an electronic order confirmation using the email address provided during checkout.

Customers should review the confirmation and notify us promptly if important information is incorrect.

For assistance, contact:

info@fitgtx.shop

4. Order Processing

Orders must pass normal processing procedures before shipment.

Processing may include:

• Payment confirmation;
• Address verification;
• Fraud prevention checks;
• Product availability confirmation;
• Order preparation;
• Packaging;
• Handover to the applicable delivery provider.

Our overall estimated delivery timeframe remains 15–20 days unless customers are informed otherwise.

5. Shipping Charges

Standard shipping is free.

Customers will not be charged a standard shipping fee for orders placed through fitgtx.shop.

If an optional premium or alternative delivery service is ever offered, any applicable additional cost will be displayed before the customer confirms the purchase.

6. Delivery Locations

Orders may be delivered to locations available through our checkout system.

Availability of shipping to a particular location may depend on the products ordered, logistics providers, legal restrictions, or other operational considerations.

If checkout does not permit delivery to a particular destination, we may not be able to accept an order for that destination.

7. Accurate Shipping Information

Customers must provide complete and accurate shipping information, including:

• Recipient name;
• Street and house number;
• Postal code;
• City;
• Country;
• Any additional delivery details reasonably required.

Where a telephone number is requested, it may be used by the shipping provider for delivery purposes.

8. Incorrect Addresses

If you notice an error in your delivery information after ordering, contact us immediately at:

info@fitgtx.shop

We will make reasonable efforts to update the information where operationally possible.

However, we cannot guarantee that an address can be changed after the order has entered fulfilment or has been transferred to the carrier.

9. Tracking

Where tracking information is available, it may be sent electronically after the order has been dispatched.

Tracking information may not become active immediately because carriers may require additional time to scan and register packages.

10. Multiple Packages

An order containing multiple products may occasionally be delivered in separate packages.

If this occurs, packages may arrive on different dates.

Separate shipment does not normally create additional standard shipping charges for the customer.

11. Delivery Delays

Although our estimated delivery timeframe is 15–20 days, delays can occasionally occur because of circumstances such as:

• Severe weather;
• Transportation disruption;
• High seasonal shipping volumes;
• Customs procedures;
• Carrier network disruption;
• Incorrect delivery information;
• Public holidays;
• Natural disasters;
• Government restrictions;
• Events outside our reasonable control.

If your order appears materially delayed, contact info@fitgtx.shop.

Nothing in this section limits rights available to consumers when delivery is delayed beyond periods permitted under applicable law.

12. Lost Packages

If tracking indicates unusual inactivity or you reasonably believe a parcel has been lost, contact us.

We may investigate with the carrier before determining the appropriate remedy.

Where the seller remains legally responsible for the shipment, we will handle the matter in accordance with applicable consumer law.

13. Damaged Packages

If a parcel arrives visibly damaged, customers should document the condition where reasonably possible.

If the product itself is damaged, contact:

info@fitgtx.shop

Include your order number, a description of the damage, and photographs where reasonably available.

Our Return and Refund Policy applies to defective, damaged, or incorrect products.

14. Failed Delivery

If delivery fails because of circumstances attributable to the customer, such as an incorrect address or repeated failure to accept delivery, additional arrangements may be required.

Any action taken will remain subject to mandatory consumer protection law.

15. Delivery to a Third Party

Where a customer requests delivery to another person, delivery to that authorised recipient may constitute delivery to the customer where permitted by applicable law.

16. Customs and Cross-Border Deliveries

Some orders may travel across international borders depending on fulfilment arrangements.

Where customs, import, tax, or regulatory requirements apply, orders may be subject to customs processing.

We will comply with applicable disclosure obligations concerning charges associated with purchases.

17. Returns

Shipping and delivery issues relating to returns are governed by our Return and Refund Policy.

Eligible customers may have a statutory 14-day withdrawal right for qualifying online purchases.

18. Contact Us

For shipping questions, tracking concerns, delayed deliveries, incorrect addresses, lost shipments, or damaged orders:

fitgtx.shop
Email: info@fitgtx.shop

Shipping Summary

Shipping method: Standard Shipping
Shipping cost: Free for all orders
Estimated delivery: 15–20 days
Customer support: info@fitgtx.shop